Miki Makeup Academy

TERMS & CONDITIONS

When booking any appointments at Miki, a deposit amount will be due (deposit amounts vary depending on service value).

All deposits taken for any booking are non refundable or transferable in the unfortunate event of a cancellation on your behalf.

Should you need to cancel or amend the booking please contact the team at your earliest convenience to discuss the booking. 

0161 460 3470

Miki Makeup & Co are in no way responsible for lost personal belongings. You will be required to keep your belongings with you for the duration of your appointment / lesson.

Should you be dissatisfied with the service you have been given by any member of the Miki Makeup & Co team you have the right to make a senior member of staff aware, We are a friendly team who are trained in customer service and will always do our upmost to ensure our customers leave happy and satisfied.

We will need to address the matter on the day if this is for makeup, hair, beauty as once you leave the building we cannot uphold any complaint made towards a service that could have been rectified whilst in the building.

Further complaints should be sent via email info@mikimakeup.co.uk with the subject line “Complaints Department” we aim to deal with all complaints within 2 working days and do expect to hear from us via phone

At Miki Makeup & Co we have a strict no refund policy for any booking made and secured by deposit before the booking has taken place. 

This means if you book and pay your deposit the deposit payment will be lost should you cancel or re arrange. In extreme circumstances you may be able to re arrange a makeup course subject to availability in our diary, you must make a Miki team member aware as soon as possible. 

At any point throughout your makeup training course you are unhappy with the service, course or tutor, please make a senior member of staff aware immediately so we can address the problem and rectify. Alternatively email our HR team as soon as possible. info@mikimakeup.co.uk

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which We may decide.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).